A non-refundable $50 retainer is required for all appointments. All cancellations must be done 24 hours in advance to avoid a $50 rescheduling fee for same-day cancellations. When appointments are canceled IN-ADVANCE, they must reschedule at that time. There is a 10-minute grace period; after that, appointments must be rescheduled within 30 days. No Call, No Show deposits /payments will be forfeited. All appointments must be rescheduled within 30 days, or the deposit is forfeited.
Customers have up to seven (7) days after the original purchase is received to return unused products, including but not limited to body bars, face bars, oils, and creams. Organic Facial Experience Spa + Products is not responsible for return shipping. Refunds are processed via the original payment method. Please allow 7 to 10 business for funds to be returned.
The remaining balance is due via cash or card at the end of the service. No Call, No Show appointments that have a remaining balance, your online payment will be charged only for services rendered.
Please note that we do not offer any refunds for services provided.
Organic Facial Experience Medical Day Spa is an authorized Care Credit Provider. If you wish to use your Care Credit, please call (443)212-8609 to schedule your appointment.